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 FAQ Shipping Questions How is the fish/seafood packaged to ensure it maintains the proper temperature? All preishable products (fish, seafood, and some gourmet items) are packed with a cold source (ice packs, or frozen gel packs) and then packed in a sturdy styrofoam box. Lastly, the box is wrapped in Kraft shipping paper. Most importantly, if the item is fresh fish, it must be delivered overnight. Do you use dry ice when shipping products? No. Dry ice, because of the intense cold, tends to freeze the product. Also, if dry ice comes in direct contact with the fish, it can adversely affect the taste or texture of the fish. As a customer, what must I do to ensure the fish maintains the proper temperature? First of all, as soon as you recieve your FreshFish4u.com product, open it immediately and refridgerate, freeze, or cook. If the item is being sent as a gift, alert the recipient that a fresh "perishable" product is being delivered so someone can be there to recieve it. Don't have perishable items sent to a warm weather location if there is potential that the package will be left outside in high temperatures. Also, don't send a perishable item to an office unless you know it will arrive during working hours, and there is refrigerator space to keep it cold. Note: If the product arrives warm, notify FreshFish4u.com. DO NOT consume the food. Do not even taste the suspect food. When will I receive my fish? As far as timing, if you order fish in the morning-your order will be prepared and packaged for shipping that day (if the product is available). All fresh fish shipments are shipped overnight using FedEx, therefore, you would receive your order the next day by 4:00 PM. If you put your order in during PM hours-your order will be prepared the next morning and go overnight shipping later that afternoon. The shipment would arrive the next day by 4:00 PM. What happens if I put my order in on a weekend (Saturday/Sunday)? FreshFish4u.com does not ship out any product on the weekend (Saturday/Sunday) unless special arrangements have been made 3 days in advance (by Wednesday) of the weekend. Therefore, all orders electronically placed between Friday @ 5:00 PM and Monday @ 8:00 AM will ship Monday Afternoon for Tuesday delivery. What if I place my order on Friday, will my order be delivered on Saturday? Yes, however FedEx charges an additional $15 for Saturday delivery. Therefore, Saturday delivery costs an extra $15 dollars. Do you have a shipping schedule? Yes. Below, to clarify when your fish will arrive, is a shipping schedule.
What does it cost to ship fresh fish overnight? Your order will be assessed a shipping charge based on weight and location. The shipping charge is calculated during the checkout process. What are my shipping options? Shipping options are United State Postal Service (USPS), FedEx Next Day Air, & 2nd Day Air (UPS or FedEx). Note: All fresh fish items must be shipped FedEx Next Day Air. Seafood item such as shrimp, lobster, clams, mussels should either ship next day or 2nd day air. Who do I contact if I have a question? Freshfish4u.com is committed to your satisfaction with our service. If you have any questions whatsoever with your order, please contact us directly. Our Customer Service Number is 1-810-730-6280 and our Email is jenmsu@comcast.net. If you require further information and would like a FreshFish4u.com Representive to call you at your convenience, please click here to use our call back service.  | | |||||||||||||||||||||
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